Refund Policy

Refund Policy

We want you to love your Ordely products. If something isn't right, we're here to help.

Returns

You may return unused items in their original packaging within 14 days of receiving your order. To initiate a return, please contact us at: help@shopordely.com with your order number and reason for return.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and we will resolve it promptly.

Non-Returnable Items

Items that are used, damaged by the customer, or returned after 14 days may not be eligible for a refund.

Questions?

Contact us at help@shopordely.com and we'll be happy to assist.